We understand that getting your pet's products quickly is very important to you and therefore we make every effort to process and fulfill your order as fast as possible.

We currently deliver our products within Dubai through our professional in-house logistics team. Orders to other Emirates will be delivered by a professional courier company and can take 3 working days to be delivered.

IMPORTANT NOTICE: Deliveries to other Emirates can take up to 3 - 5 working days to be delivered.  Areas outside of our usual coverage within Dubai (listed below) can take up to 2 working days to be delivered.

Areas outside of our usual coverage within Dubai: 

• Al Muraqqabat
• Al Nahda
• Al Qusais
• Al Rigga
• Deira
• Hor Al Anz
• Memzar
• Muhaisnah

 

Please note that in the event of any sales across our website, there may also be a delivery delay of up to 1 - 2 days

 

Delivery Charges:

Pet Haus offers FREE delivery on orders of AED 120/- or more.

For orders under AED120 we charge a delivery fee of AED25.00

 

Delivery locations, days and schedule:

Deliveries to Dubai (7 days a week) - provided all items are available in stock: 

• Delivery Days: Monday - Sunday (7 days a week)
• Same day delivery for orders received before 10AM MIGHT be possible if all items are available in our stock. Applicable for Dubai deliveries within our regular coverage area only. 
• Generally we offer next day delivery, 7 days a week
• In case an item you have ordered is out of stock, we will inform you of any delays in your delivery. 
• Only orders with a clear and full delivery address will be processed. If you provided the wrong delivery address by accident, please get in touch with our customer service team in order to update your delivery details

 

Deliveries to Other Emirates:

Abu Dhabi/Sharjah/Ajman: Every day deliveries - delivery to be expected 3 days after order is placed.

RAK/Fujairah/UAQ: Deliveries on Saturday and Tuesday only

Al Ain: Deliveries on Saturday and Tuesday only

 

HOLIDAY DELIVERY SCHEDULE

In the event of a public holiday (Eid holidays, Christmas, National Day etc.) deliveries might be delayed:

• If items are available in our stock, we will deliver within the above standard delivery terms.
• If items are our of stock, there will be a delay in deliveries for such items as our suppliers are closed over public holidays.
• We can arrange for split delivery at no extra cost to our customers - items available in our own stock will be delivered as per our standard delivery terms, items that need to be ordered with the suppliers will be delivered after the holiday period.  
• We do apologize for any delays. Please plan your orders over public holidays accordingly. 
• We do not deliver on Christmas Day, 25 December.

 

Payment Options

At PetHaus.com we understand that the safety of your personal information is extremely important. We use all the security tools at our disposal to protect your personal data and your credit card information from unauthorised access.

  

We currently offer the following forms of payment:

• Cash/Card on Delivery (AED only)
• Online Credit Card Payment (Visa and MasterCard)

We only accept AED currency as payment option for both cash on delivery and credit card payment.

Payments will be made in AED. If payments are not received prior to delivery, PetHaus.com holds the right to cancel or reschedule deliveries.

If the mode of Payment is Online Payment (Visa & MasterCard or American Express) Customers will receive a payment confirmation SMS from their bank.

   

Receiving of your Package

If you know you might not be in for your delivery, please leave details in the comments box upon placing your order where you would like your order to be left. Please note that for cash-on-delivery orders we cannot leave your package unless it has been paid for.